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All your business communication needs, looked after.
With toll-free numbers, provide your customers with a free of cost communication channel. Toll-free number allows customers to call the business without paying the call charges. All the charges of incoming and outgoing calls are paid by the number owner instead of the caller.
By providing a convenient and free of cost way to connect, customer from all over the country can reach out to the business at their convenience.
Easy-to-remember number pattern swiftly enhances your brand’s recall among customers. Apart from existing customers, this flexibility helps you to attract more leads in minimum time investment.
Providing Enhanced Customer Support also becomes easy with toll-free numbers. Using call-forwarding feature business can route the calls to their personal numbers when they are away from the office. It helps business remain connected with customers irrespective of their physical presence.
Buy a local phone number for your business and get connected to the customers residing in different corners. A virtual phone number allows you to keep your personal and professional identity different. Pick the number of your choice which best represents your brand and forwards all your calls to your personal number.
Virtual numbers have no physical phone line connected. Make virtual number the single point of contact for your business and save the cost of employing additional agents and infrastructure to handle a large volume of calls.
Integrate your virtual phone number with IVR and provide a professional experience. Use smart call routing strategies to redirect your callers to expert agents of different departments. Delivering such quality customer experience builds your brand image without a hefty investment.
Toll-free number helps you attract and collect potential customers by providing a free of the cost communication channel. Using this number, customers from across the country can connect with the customer service department of the business to get their issues acknowledged and resolved.
Vanity number is a special type of toll-free number which allows the business to include their brand name into the toll-free number and increase its brand recognition and value. These numbers have an alpha-numeric format based on the company name or service it represents.
Providing a marketing opportunity, these numbers are a great asset for a business who wants to establish their brand name. Vanity number can also be used as a virtual number where all the incoming calls are routed to a different phone number.
Cloud-based call center solution is a one-stop shop to handle all call center needs. You can quickly set up your call center in minutes without being stuck in the hassle of managing your call center infrastructure.
No need to hire staff and buy hardware to handle your business phone system. All you need is a reliable cloud telephony service provider to cater needs specific to your business. Using cloud telephony portal, you can add, delete or modify agent details within seconds.
Servetel allows you to manage your calls seamlessly and access real-time call information at any time. You can barge into a live call and assist the team for better customer handling. At the end of the call, your call center agents can add comments and notes for future reference.
Interactive Voice Response (IVR) is an automated telephony system which responds to the human voice and keyboard inputs with pre-recorded voice messages. IVR systems automatically take the incoming calls. And depending upon the customer inputs, it routes the calls to the best-suited agent.
By integrating IVR number into your telephony system, you can handle a large volume of calls. The identification, segmentation, and routing processes of all the incoming calls are also enhanced making business call process flawless.
IVR number helps customers quickly find the answers to their queries without any human assistance and thus saves agents from answering mundane questions. It frees up, agent’s time and improves their productivity.
Intelligent call forwarding improves the system by routing the calls to the best-suited agent. With cloud technology, you can also easily scale your IVR system on-demand without having to worry about the added infrastructure or cost.
Ensure your marketing campaign stretches out to the maximum target audience. Bulk SMS campaigns are one of the most customer-friendly and easy-to-use marketing channels. It ensures your promotional campaigns focuses on the interested target audience.
Unlike emails, SMS are easy-to-access and read. Ability to view information on fingertips maximises the open rate of the SMS in comparison to emails. SMS service thus gets your message across instantly and boosts campaign engagement.
Send promotional or transactional messages to your audience. Personalise it further as per business need or customer appeal. Embed dynamic scripts and tailor your SMS further to fetch updated information from the database.
With campaign scheduling option, send scheduled SMS to a group regularly. Add right call-to-action at the end of SMS to prompt customer reaction. Insert website links, last-date information and more to accelerate customer response.
Reach a large number of people in one go. Quickly start your campaign without any infrastructural setup. Deliver high-quality and secure broadcasting campaign on our reliable, secure and encrypted platform.
Manage multiple voice campaigns seamlessly on our easy-to-use web portal. Use pre-defined message templates or customise campaign messages with our text-to-speech feature.
Broadcast announcement, alerts, promotions or other important messages on a single click. Boost your campaign scope and success rate with automated call retries, DNC checks, or on-demand scalability.
Access and analyse your active campaign status with our real-time dashboard and reports. Connect your customers directly to a live agent. Schedule campaign reports to your email ID.
Get round the clock customer support via email, phone or chat. Ensure maximum return on investment with pocket-friendly and customisable plans.
Providing a quick call back option on your website/portals eases the calling process for potential customers looking to contact. After landing on your website, visitors can straightaway submit their contact number and request a callback to get in touch with you.
Deploying this click to call widget on your website gives your potential customers a prompt method to connect with you. Eliminating the on-hold time and reducing the hassle to connect with business, this solution provides a quick and cost-free way to connect with your business.
Click to call service also ensures that you miss out no potential customers. Ensuring every callback request is attended boosts the probability of lead conversion. And with a reduction in customer efforts, customer satisfaction doubles.
Missed call service is a fast and cost-free medium to collect customer responses and generate relevant leads for your customer. Every missed call helps you collect a high-quality lead.
You can organise quick polls, surveys and customer engaging contests without any cost to the caller. Receive a large number of missed calls concurrently and do not miss out on customer response. Your customers can simply request a callback by giving a missed call.
Eliminate tedious tasks of filling out a lengthy information form. Get customer information by asking your customers to give a missed call.
Call analytics dashboard gives insight into the performance and success of the missed call campaign. You can keep track of all the missed calls received over a single dashboard. Create and schedule reports to your and team member’s email ID.
Develop a personalised voice platform from scratch with voice API to initiate customer conversations. Use our high-quality voice network to dial and answer calls without any lag and pay only for the minutes you use. Customise your call flows as per callers’ and business’ requirements.
Create remarkable business solutions by tweaking voice API to suit all communication platforms. Patch callers over a conference call or broadcast an audio message to customers, build unique voice solutions to align with your business needs. Track call data to measure important metrics, such as call logs, call duration and more, to get quick insights.
Create your own interactive voice response system to improve user collaboration by prompting responses through dial pads. Play pre-recorded audios to interact with the users, prompt DTMF responses to retrieve the required information.
At Servetel, we offer a fast and secure SMS API to help you send texts to your customer. Integrate our SMS API into your web or mobile application and create, customise and send a large number of messages to your customers. With the flexibility to tweak the API code, you can develop multiple utilities using SMS API for your business.
The most popular utilities offered by our SMS API ranges from broadcasting the text to a large number of people to altering the SMS code and picking information from the database. You can automatically send transactional /OTP messages to your customers by integrating SMS API with databases.
Using the API, you can schedule the messages for a later time to best suit your customer’s need. You can set the broadcasted time and day to match customer’s availability varying from different weekdays to different weeks or months.